Returns and Refunds

In accordance with article L221-5 of the consumer code, you have a period of 14 days, upon receipt of your package, to return your items to us. Beyond this period returns will not be accepted.
We make refunds on returned product(s).
The returned product(s) must be in their original condition with their label.

Items on sale or on promotion cannot be returned or exchanged.

Follow these steps to make a return:

  • Complete your return request:

Please send an email to the after-sales service:

With :

Last name First Name

Order number

  • Send your package

Please send your package with a tracking number to the following address:

The Treasures of Paolina

Mrs Mathilde Salvi

8 rue Mahler

75004 Paris

Return costs are the responsibility of the customer.

We are not responsible for lost returns without a tracking number.

  • Repayment:

Once the goods have been received, we proceed to the refund within 15 days.