General Conditions of Sale (GTC)
The company ATINAE SAS under the trade name "Les Trésors de Paolina" offers for sale and sells fashion products on its website www.lestresorsdepaolina.fr.
The purpose of these general conditions of sale is to determine the terms and conditions of the sale concluded between the company Les Trésors De Paolina and the consumer customer, as well as to inform the consumer customer of all their rights under the Code. consumption.
1 – IDENTITY OF THE SELLER:
The seller is:
The company ATINAE SAS under the trade name Les Trésors de Paolina represented by Mrs Mathilde Salvi whose head office is located at 8 rue Malher, 75004 Paris Registered under number 922 121 199 in the RCS (Register of Commerce and Companies) of Paris.
2 – APPLICATION OF THE GENERAL SALES CONDITIONS:
All orders on the site are subject to these general conditions of sale. These are likely to be subject to modifications and updates, the conditions applicable to the order of a product by a customer are those in force on the day of the order. These general conditions of sale are subject to French law.
These general conditions of sale govern the sales made by Les Trésors de Paolina and specify the conditions for ordering, payment, delivery and management of any returns of products ordered by Customers.
The general conditions of sale are made available to Customers on the site where they can be consulted.
The general conditions of sale are opposable to the Customer who reads them before the implementation of the order procedure.
Les Trésors de Paolina reserves the right to modify its General Conditions of Sale at any time. In case of modification of the General Conditions of Sale, the applicable General Conditions of Sale are those in force on the date of validation of the order. It is therefore up to the Customer to refer to it during each order validation.
3 – PRESENTATION OF PRODUCTS AND SERVICE:
The Products offered for sale on the site are in limited quantity. They are therefore offered for sale while stocks last.
Availability indications are automatically updated in real time. However, an error in the update, whatever its origin, does not engage the responsibility of the Company.
The Company takes the greatest care in the presentation and description of its Products. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.
The presentation photographs of the products sold faithfully reproduce the products offered to the customer. However, there may be minimal variations in the representation of the products. This is because some patterns, some colors may be nuanced by studio lighting, depending on screen quality, color registration settings and brightness. These possible differences do not engage the responsibility and do not affect the validity of the sale.
The Customer is also informed that it is possible that he may receive following an order a Product previously returned by another customer.
In case of unavailability of the Products after registration of the order, the Customer will be informed by e-mail or by telephone as soon as possible and he will be offered either a change of model, or a refund of the price of the Products within a fourteen (14) calendar days from the date of payment of the sums concerned.
If you are interested in a product out of stock, a field allows you to enter your email address in order to be notified of its return to stock.
4 – ORDER TERMS:
Taking an order on the Site www.lestresorsdepaolina.fr is subject to compliance with the procedure set up by Les Trésors de Paolina on the site comprising successive stages leading to the order and the conclusion of the sales contract:
The Customer must follow a series of steps specific to each Product offered by the Seller in order to place his order. However, the steps described below are systematic:
➢ Information on the essential characteristics of the Product.
➢ Choice of the Product, if necessary of its options and indication of the Customer's essential data (identification, address, etc.).
➢ Acceptance of these General Conditions of Sale.
➢ Verification of the elements of the order and, if necessary, correction of errors.
➢ Follow-up of instructions for payment, and payment of products.
➢ Delivery of products.
The Customer will then receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
5 – PRICE AND TERMS OF DELIVERY:
The prices appearing on the Site are mentioned in euros, all taxes included, on the basis of the VAT in force in France, excluding delivery costs. Any order delivered outside mainland France may be subject to any local taxes, customs duties, dock dues and customs clearance costs upon delivery, as well as bank charges. The Customer declares to be informed of these aspects, and their acquittal is entirely at his expense and is his responsibility.
The Company reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the order, subject to availability.
Delivery methods: delivery is made according to the delivery method chosen by the Customer when ordering on the Site, and delivery is made to the address mentioned when ordering.
Delivery time: The delivery time is a maximum of thirty (30) days following the order, unless otherwise stipulated on the page of the Site concerning the Product ordered.
The delivery costs and, where applicable, the delivery time are indicated on the summary of the order, before its registration, and the amount of the costs depends on the content of the order (quantity ordered, place of delivery, speed of delivery, etc.).
From the dispatch of the order, the average delivery times are as follows:
By post: 3 to 5 working days by Colissimo Standard
In accordance with Article L216-2 of the Consumer Code, in the event of non-compliance with the delivery deadline, the Customer must enjoin the Company in writing, to the contact details mentioned in these GCS, to make the delivery within a reasonable additional time. If within this reasonable period, the Company has not delivered the product(s) ordered, the Customer may cancel the sale in writing sent to the Company at the said coordinates of article 1 of the GCS. In this case, the price of the order will be refunded within fourteen (14) days following the date of resolution of the order.
In the event that the package is damaged or has been opened, or if the Customer has reason to believe so, the Company recommends refusing the package or entering precise and detailed reservations on the delivery slip and reiterating these reservations. by registered mail to the carrier within three (3) days of receipt of said package.
6 – PAYMENT TERMS:
The fact of validating your order implies for you the obligation to pay the indicated price.
Purchases made on Les Trésors de Paolina are paid in cash exclusively with one of the following means of payment:
-Bank cards: Credit card, VISA, Mastercard, Amex.
Paypal payments require an account with the corresponding service provider.
Payment is due immediately upon ordering, including for pre-order products. The Customer can make payment by credit card or Paypal. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment service providers, Paypal payment. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes Les Trésors de Paolina to debit his card for the amount relating to the price indicated. The customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the sale is immediately resolved as of right and the order cancelled.
7 – RIGHT OF WITHDRAWAL AND TERMS OF REIMBURSEMENT:
You have the right not to like, to be wrong, or simply to change your mind.
If you are not completely satisfied with your purchase, in accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of fourteen (14) days from the date of receipt or withdrawal of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty by returning your package to the following address:
The Treasures of Paolina
8 rue Mahler
and by adding to your return package the withdrawal document which can be consulted in the “exchanges and returns” section or via the following link:
We urge the customer to check items thoroughly upon delivery before removing any tags or discarding the original packaging. The products must be returned undamaged, unworn and provided with their original label. In the event of non-compliance with these instructions, the returned product will be considered non-compliant under our return policy and the item will not be refunded. The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him.
Les Trésors de Paolina strongly advises its customers to return the products by Colissimo or Letter Max. We remind you that the return costs and the associated risks are the responsibility of the customer. It will be up to the customer to keep any proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment.
In the event of an error when communicating the delivery data, Les Trésors de Paolina will not be held responsible. In case of refusal by the customer of the package, the return costs will be applicable.
In the event of exercise of the right of withdrawal, the Company Les Trésors de Paolina undertakes to reimburse the Customer for the price of the returned products by crediting the bank card used for payment (or, at the Customer's request, by bank transfer subject to that this does not expose the Company to additional costs), within a maximum period of fourteen (14) days following the date of receipt of its decision to withdraw. The Company reserves the right to defer this reimbursement until receipt of the Product or proof of shipment of the Product, i.e. any means making it possible to justify, without possible dispute, the shipment of the product concerned. from the company.
8 – LEGAL GUARANTEES:
The Company is liable for product conformity defects, under the conditions of Articles L. 211-4 et seq., and L. 217-7 et seq. of the Consumer Code, and for hidden defects in the thing sold, under the conditions articles 1641 and following of the civil code. These guarantees are independent, where applicable, of the possible guarantee of the manufacturer of the Products and of the possible commercial guarantee provided by the Company which would be mentioned on the Site. To date and unless otherwise stated on the Site, the Company does not offer any commercial guarantee.
These guarantees can be implemented by contacting the Company.
The two legal warranties from which the Customer benefits are as follows. The applicable articles of law are listed in the appendix to these T&Cs.
Legal guarantee of conformity:
When the Customer acts as a legal guarantee of conformity, he:
Legal warranty against hidden defects on the products sold:
The Customer can implement the legal guarantee against hidden defects of the thing sold provided (article 1641 of the civil code). In this case, the Customer can choose between rescinding the sale or reducing the sale price (article 1644 of the civil code). This action must be brought by the purchaser within 2 years from the discovery of the defect (article 1648 of the civil code) and within the limit of five years following the delivery of the Product.
It is up to the Customer to establish that the defect existed before delivery of the Product and was not apparent on that date.